Trucking Fleet Operations FAQ

Every Watchtower team member completes a 4-week training program covering US trucking regulations (FMCSA, HOS, ELD), TMS operations, US geography, and communication standards. Our senior operators have 2+ years of hands-on experience managing US carrier fleets.

Yes. We use encrypted connections, VPN access to your TMS, and follow data handling protocols consistent with US business standards. We sign NDAs and data protection agreements with every client.

Our team is selected for English fluency and trained specifically on US trucking terminology. We communicate via the same channels your US team uses — phone, Teams, Slack, email. Most clients tell us they forget we're not in the next office.

Yes. You have full access to your TMS and see everything we do. We also provide daily shift summary reports and weekly KPI dashboards. Full transparency, always.